Service Delivery Manager
We are looking for an experienced Service Delivery Manager to lead the operational and strategic delivery of large-scale IT projects. This is an opportunity to drive high-impact initiatives, optimize delivery processes, and lead international teams in a dynamic and highly regulated environment.
.msg Romania is a tech company with strong knowledge in software development, business consulting, and various project and product development methodologies, with a large portfolio of clients from different domains such as Automotive, Insurance, Banking, etc. We are part of the msg group, an international consortium of companies with over 10,000 experts in 28 countries represented in the world's most important markets.
- Several years of professional experience (at least 7–10 years) in service delivery management or project management of large-scale IT projects
- Proven experience in the regulated environment of banks and/or insurance companies
- In-depth knowledge of regulatory requirements (e.g., BAIT, VAIT, MaRisk, DORA, ITIL)
- Strong leadership and communication skills, with confidence in dealing with C-level stakeholders
- Experience in managing multi-vendor environments and complex project structures
- Certifications such as ITIL, PRINCE2, PMP, or comparable qualifications are an advantage
- Business-fluent German and English skills, both spoken and written
- Flexible and adaptable team player
- Efficient problem-solver
- Analytical and structured
- Willingness to travel in line with project requirements
- Responsibility for the operational and strategic management of large-scale IT projects in the banking and insurance environment
- Ensuring compliance with contractually agreed Service Level Agreements (SLAs) and quality standards
- Managing interdisciplinary, partly international project teams as well as coordinating service providers and subcontractors
- Acting as the senior-level contact person for customers, stakeholders, and management
- Identifying, assessing, and managing project risks, particularly with regard to regulatory requirements (e.g., BAIT, VAIT, MaRisk, DORA)
- Responsibility for reporting, escalation management, and communication to decision-makers
- Continuously optimizing delivery processes and service quality
- Managing budgets, resource planning, and contract management
- Preparing for and supporting audits as well as ensuring compliance with supervisory requirements
- Performance Bonus
- 30 RON/day meal tickets
- Up to 30 days of annual leave
- Private health insurance (Regina Maria)
- Flexible schedule
- Access to technical events
- 7Card or other sports choices
- Bookster subscription
- Internal support programs for parents
Your point of contact
Iulia Ambru
Recruitment Specialist
Value - inspired by people
It has always been our strong conviction that people create progress and move the company forward. By joining us, you will become part of a team constantly supported in its growth journey and a company that truly understands the need for creativity, knowledge, diversity and freedom of expression.