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Service Center Agent

We are looking for a customer-oriented colleague to be the Service Center Agent. In this role you will be the central point of contact for all individuals who wish to use a service provided by Operations. Therefore you will know all services within Operations and be able to classify incoming requests so that each request can be clearly assigned to the appropriate specialist team.

.msg Romania is a tech company with strong knowledge in software development, business consulting, and various project and product development methodologies, with a large portfolio of clients from different domains such as Automotive, Insurance, Banking, etc. We are part of the msg group, an international consortium of companies with over 10,000 experts in 28 countries represented in the world's most important markets.

  • Ability to independently acquire knowledge based on existing procedural instructions and accumulated experience
  • Ideally, knowledge of SAP (project creation, management of WBS elements, time & fixed‑price invoicing)
  • Experience working with ITSM systems (“ticket systems”)
  • Ideally, professional experience in the HR environment of a German company
  • Very good Excel skills, including formulas and creating pivot tables
  • Ability to prioritize tasks and complete them on time even under pressure
  • Professional handling of complaints and conflict situations
  • Creation of procedural instructions for the knowledge database
  • Flexible and adaptable team player
  • Efficient problem-solver
  • Analytical and structured
  • Very good command of the German language, both spoken and written

  • Correct classification of all incoming requests to ensure they are assigned to the appropriate specialist team
  • Direct handling and resolution of requests, according to existing procedures
  • Adherence to established SLAs and operational deadlines
  • Creation and ongoing updating of procedures in the Knowledge Base
  • Use SAP for project creation, administration of WBS/PSP elements, and time and fixed‑price invoicing
  • Work with operational procedures (SOPs / Verfahrensanweisungen), including interpreting them and updating or creating documentation in the Knowledge Base
  • Operate within communication and support systems such as email, telephony, and internal ticketing platforms
  • Process all requests in accordance with Service Level Agreements (SLAs) and meet operational timelines

  • Performance Bonus
  • 30 RON/day meal tickets
  • Up to 30 days of annual leave
  • Private health insurance (Regina Maria)
  • Flexible schedule
  • Access to technical events
  • 7Card or other sports choices
  • Bookster subscription
  • Internal support programs for parents

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Your point of contact

Loredana Suciu

Recruitment Specialist

“Value - inspired by people”. It has always been our strong conviction that people create progress and move the company forward. By joining us, you will become part of a team constantly supported in its growth journey and a company that truly understands the need for creativity, knowledge, diversity and freedom of expression.