.msg Romania is a tech company with strong knowledge in software development, business consulting, and various project and product development methodologies, with a large portfolio of clients from different domains such as Automotive, Insurance, Banking, etc. We are part of the msg group, an international consortium of companies with over 10,000 experts in 28 countries represented in the world's most important markets.

• IT telephone support
• Handling, resolving, and, if necessary, managing incidents and major incidents
• Fulfilling service requests for all IT customer inquiries
• Close collaboration with the connected IT specialist teams of our customers
• Handling and resolving technically demanding tasks
• Proactive communication with our customers' contacts
• Further development of knowledge management

• Completed training as an IT specialist in system integration or a similar technical vocational qualification
• Strong experience in IT support
• ITIL V3 or ITIL V4 certification
• Good understanding of common client operating systems (Windows 10/11)
• Basic understanding of standard platforms and hyperscalers (Windows Server; Linux; O365, Azure, Citrix, etc.), as well as network/VLAN structures
• Willing to occasionally travel to our customers and locations
•  Clear and effective communicator
• Flexible and adaptable team player
• Efficient problem-solver
• Analytical and structured
• Proficient in English and German

• Performance Bonus
• 30 RON/day meal tickets
• Up to 30 days of annual leave
• Private health insurance (Regina Maria)
• Flexible schedule
• Access to technical events
• 7Card or other sports choices
• Bookster subscription
• Internal support programs for parents