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Customer Engagement Manager

The Customer Engagement Manager (CEM) is a senior leadership role within msg for automotive, responsible for the end-to-end performance and strategic development of software development and process consulting projects at automotive clients. The CEM acts as the central link between the delivery organisation, project managers, and account management — ensuring both customer satisfaction and commercial success.

.msg Romania is a tech company with strong knowledge in software development, business consulting, and various project and product development methodologies, with a large portfolio of clients from different domains such as Automotive, Insurance, Banking, etc. We are part of the msg group, an international consortium of companies with over 10,000 experts in 28 countries represented in the world's most important markets.

  • Deep understanding of software development processes and lifecycle phases
  • Proficiency in both classical and agile project management methodologies (e.g. Scrum, SAFe, Waterfall, hybrid approaches); pragmatic rather than dogmatic application
  • Familiarity with modern technologies and approaches: Cloud, DevOps, AI, DataOps, CI/CD, MLOps, Lean Startup
  • Experience managing multi-project environments for custom software development (Individualsoftware)
  • Knowledge of global delivery models including nearshore/offshore collaboration (Germany, Romania, India)
  • Ability to define and apply relevant KPIs for early visibility of project success
  • Working knowledge of IT contract law fundamentals
  • Relevant project management certification advantageous (PMP, PMI, IPMA)
  • Clear and effective communicator
  • Flexible and adaptable team player
  • Efficient problem-solver
  • Analytical and structured
  • Proficient in German and English language, both written and spoken

  • Lead delivery performance and commercial targets across automotive accounts. Provide functional leadership to Project Managers — setting mandates, enabling goals, and managing staffing
  • Define delivery frameworks, implement the global Shared Delivery model, and continuously evolve PM methodology
  • Build long-term client relationships while collaborating with Account Management on account, portfolio, and pricing strategies
  • Drive business development alongside Account Managers and represent msg's values at every client touchpoint
  • Co-develop short-, mid-, and long-term account strategies, contribute to operating model transformation, and advance team development across all practice groups.
  • Align and develop the Project Management & Delivery practice in support of the broader Automotive Ambition

  • Performance Bonus
  • 30 RON/day meal tickets
  • Up to 30 days of annual leave
  • Private health insurance (Regina Maria)
  • Flexible schedule
  • Access to technical events
  • 7Card or other sports choices
  • Bookster subscription
  • Internal support programs for parents

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Lavinia Nicoara

HR Manager

Value, Inspired By People

At msg, our culture is not just what we do — it's how we do it. From the quality of our solutions to the way we care for our people and the planet, we believe in responsibility, freedom, and meaningful impact. If you’re looking for a place where you can grow, be yourself, and contribute to something bigger, we’d love to meet you.